Terms & Conditions Frequently Asked
When you close your account, any balance in your wallet is paid out via your registered payment method within 5 to 10 business days. After closure, you cannot reopen the same account for 30 days. Your transaction history is preserved for your records and for compliance.
Email, phone number and language preference can be updated in account settings anytime. Payment method changes are processed by support to prevent fraud. Name and identification changes require verification documents and may take 2 to 5 business days.
Deposits usually show in your balance within seconds. If your deposit is missing, check your payment app to confirm the charge went through. Then contact support with your transaction ID; we investigate and credit your account or refund the payment within 24 hours.
Withdrawal limits depend on your account status and local law. Most withdrawals are processed up to your available balance daily. Large withdrawals may require additional verification. Check account settings for your current limits or ask support.
We use industry-standard SSL encryption to secure your payment data in transit. Payment details are never stored on our servers; we pass them securely to DANA, OVO, GoPay, QRIS and bank partners. Your password is hashed and cannot be recovered even by our team.
Report balance discrepancies to support immediately with a screenshot or game reference. We audit your play history and transaction log to identify the error. If we confirm a system fault, we correct your balance and issue a credit within 24 hours.
Yes. Go to account settings, select Data & Privacy, and request an export. We compile your account details, deposit and withdrawal records, and play history into a file and email it to you within 7 business days.
